FAQs

 

Why should I buy gas logs?
Gas logs provide the comfort, ambiance and instantaneous heat of burning wood but are clean-burning and ash-free. More convenient and economical, they cost less than burning wood so they pay for themselves. Learn more about the benefits of gas logs.
 
I want gas logs but I don’t have a gas line. What can I do? 
Your HVAC installer or licensed plumber can estimate the cost of installing a gas line in addition to the log set. Cost varies based on the complexity of the installation.

 

Can I install Emberside gas logs myself?
Yes, you can install our vented and vent-free gas logs yourself if you already have a gas line connected to your fireplace. Watch our easy step-by-step guide to installing and operating your gas logs. If you don’t want to install them yourself, an HVAC installer, licensed plumber, service agency or other qualified installer can help you.

 

How do I need to prepare if I’m using a professional installer?
Before your installer arrives, we recommend cleaning your chimney and fireplace. You will need to tell your installer the diameter of your gas line and the BTU output of the new log set.

 

What is the difference between vented and vent-free gas logs? Which one is right for me?
If you have a vent-free fireplace, then you need vent-free gas logs. If you have a vented, fully functional fireplace, you can choose between vented or vent-free logs. 
Vented gas logs are designed to resemble a real fire. Vent-free gas logs are designed primarily for heat. Learn more choosing a gas log set.

 

Are vent-free gas logs legal in every state?
No. Vent-free gas logs are not legal in some states, cities and municipalities. Find out if they are legal in your area before considering them. View this map to see which states allow vent-free gas logs.


What are BTUs?

BTUs or British Thermal Units measure the amount of thermal energy required to heat a pound of water to 1 degree Fahrenheit. BTUs can range from less than 10,000 to more than 60,000.

 

What size log set do I need? How do I measure my fireplace?
To choose a size you will need to measure your fireplace front width, back width and depth. All log sets will tell you the minimum size your fireplace needs to be. 

Can I replace or refresh my gas log set?

Yes. If you already have a set you can purchase replacement gas logs here. 

 

Are gas logs expensive to operate?
No, gas logs generally are not expensive to operate. While the cost varies based on the BTUs of your set, gas logs are the most inexpensive way to enjoy a fireplace because the primary cost is the gas log purchase and installation.
For example, your gas cost is less than 25 cents per hour for a set with 60,000 BTUs (the most BTUs you will find for an Emberside set).
The one-time setup is also more efficient than repeatedly purchasing or cutting and stacking firewood.

 

Can I close my fireplace doors while burning gas logs?
No, you cannot close the doors while burning gas logs. Airflow is essential with both vented and vent-free units, and the heat can damage the doors. The gas logs do not spark, so it is safe to leave the doors open.

 

I just bought my gas logs and I smell an unusual odor. What is it and how do I get rid of it?
Gas logs are treated with a coloring agent during manufacturing. While they are not harmful, these coloring agents can produce an annoying smoke and odor. This is only temporary and will stop after 8-10 hours, when the coloring agent has burned away. Opening windows, doors and the chimney damper (which regulates the chimney airflow) can provide ventilation that will help.

 

Can vented or vent-free logs be used as my home’s only source of heat?
No. Vented and vent-free logs should only be used to heat a particular area. However, they can help heat your home during a power outage because they do not require electricity.

 

Is there any way to reduce the heat loss from vented gas logs?
Yes, you can offset some of the heat loss by partially closing the flue damper, which regulates the chimney airflow. However, you need to ensure that the exhaust is not flowing into your home, which can be dangerous.
To test this, hold a lighter, candle or match in front of the top of the fireplace opening. The exhaust is flowing in the right direction if the flame is drawn toward the fireplace. You need to open the damper more if it is standing still or blowing away from the fireplace.

 

What’s the difference between natural gas and propane gas?
The most noticeable difference between natural gas and liquid propane is that natural gas does not require a safety pilot, while liquid propane does.
Natural gas is more common in cities, while liquid propane is more common in rural areas. Natural gas is usually provided by the city or municipality utility company, so you don’t have to refill a tank. In contrast, liquid propane has to be delivered and stored in a certified tank.
 
How does a gas log safety pilot work?
The safety pilot stops the flow of gas to the burner if the pilot light goes out or the regular gas flow is interrupted.

 

Do I need a safety pilot for my propane gas log set?
Yes. A safety pilot light will ensure the gas does not pass through the burner when your logs are not in use. 

 

Do I need a safety pilot for my natural gas log set?
No, you do not need a safety pilot for natural gas sets. Natural gas is lighter than air, so as long as the flue damper (which regulates the chimney airflow) is open it will escape out the chimney if someone turns on the gas but does not light the logs.

 

Should I turn off my gas safety pilot in the summer?
Yes, we recommend turning it off in the summer to save money.

 

Do vented gas log embers actually burn? Do they ever need to be replaced?
The glowing embers on vented gas log sets do not actually burn. You do not have to replace them, but can choose to as they may fade with time.